Due to the handcrafted and intricate nature of most of our products, we typically require 3 to 7 business days to complete your order before shipping. Rest assured, we are doing everything we can to get your order to you as soon as possible! Once shipped, delivery is estimated to take 7 to 10 business days, depending on your country or region. Please note that holidays, natural disasters, or pandemics may affect delivery times.
For Pre-Orders or Delayed Items:
If your order contains pre-order or delayed items, we will ship the available items immediately and send the pre-ordered or delayed items as soon as they are in stock. So, if you receive only part of your order, don’t worry—the rest of your items will arrive shortly.
Tracking Your Order:
If you’ve provided a phone number, you will receive a confirmation email and/or SMS with a tracking ID and a link to follow your package's journey. To track your package, you can also visit our tracking page. Please allow 1 to 3 business days for tracking information to be updated.
Address Error Disclaimer:
Buyers are responsible for ensuring the delivery address provided is accurate. We strive to process and ship orders quickly, so there is a small window for correcting any errors in the shipping address. If you believe you entered an incorrect address, please contact us immediately at no5craft@outlook.com.
Returns:
If you wish to return an item, you are responsible for covering the return shipping costs. Please refer to our Refund Policy for more information on how to process a return.
Lost/Stolen Packages:
No5craft is not responsible for lost or stolen packages. If your tracking information indicates that your package was delivered to your address but you have not received it, please file a report with your carrier using the details provided on our tracking page. For additional assistance, feel free to contact our customer support team at no5craft@outlook.com.